Frequently Asked Questions
Everything you need to know about your Samos Jewelry experience.
What materials are used in Samos Jewelry pieces?
We use high-quality materials including 18k gold vermeil, sterling silver, and ethically sourced gemstones to ensure lasting brilliance and durability.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please contact our support team to initiate a return or exchange.
Does Samos Jewelry offer a warranty?
Yes, every purchase is backed by a 12-month warranty covering manufacturing defects. This does not cover normal wear and tear or accidental damage.
How should I care for my jewelry?
To maintain shine, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place, preferably in the provided Samos pouch.
Are your diamonds and gemstones ethically sourced?
Sustainability is a core value at Samos. We work exclusively with suppliers who adhere to the Kimberley Process and ethical labor standards.